Product Warranty

Warranty Claims Process

Here is the latest version of our Warranty Warranty Policy

To speed up your claims, we now require all requests to be submitted using our online form. Warranty Claim

This helps us get all the details we need upfront, so we can often approve your claim immediately.

Once approved, your replacement parts or equipment will be sent straight to Dispatch—no delays. You’ll get automatic updates at every step, so you’re never left waiting.

Key Benefits:

• Faster approvals – Most claims are processed instantly.
• No back-and-forth – Submit once with all required details.
• Full visibility – Track progress from submission to dispatch.

Need help with the form? Visit our Support Page or call (02) 9810 0194.